Frequently Asked Questions

Orders & Payment

Do you offer Cash on Delivery (COD)?

Yes! We offer COD across Pakistan. You pay when your order arrives at your door — no advance payment needed.

How do I place an order?

Simply add your item to cart, proceed to checkout, enter your details, and select Cash on Delivery. You can also reach us on WhatsApp for assistance.

Can I use a discount code?

Yes — enter your code at checkout in the discount field. Use MRAD10 for 10% off your first order.

Shipping & Delivery

How long does delivery take?

Orders are typically delivered within 3–7 business days depending on your city. Major cities like Karachi, Lahore, and Islamabad usually receive orders faster.

Is shipping free?

Yes — free shipping on all orders over PKR 3,000.

Do you ship across Pakistan?

Yes, we ship nationwide across all major cities and towns.

Jewelry & Materials

What materials do you use?

Our jewelry is crafted from sterling silver and gold-plated metals — demi-fine quality designed for everyday wear without tarnishing quickly.

How do I care for my jewelry?

Keep your pieces away from water, perfume, and harsh chemicals. Store in a dry place. Wipe gently with a soft cloth after wearing to maintain shine.

Will the gold plating fade?

With proper care, our gold-plated pieces maintain their finish for a long time. Avoid contact with water, sweat, and chemicals to extend the life of your jewelry.

Sizing

How do I find my ring size?

Wrap a thin strip of paper around your finger, mark where it overlaps, and measure the length in millimeters. Divide by 3.14 to get your diameter, then match to a standard ring size chart. When in doubt, size up.

How do I find my bracelet size?

Measure your wrist with a tape measure or string. Add 1–2 cm for a comfortable fit. Our cuff bracelets are open-ended and adjustable to fit most wrist sizes.